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NURTURING THE NURTURERS
Personal and Professional Leadership for Service Providers
Customized for any Service Related Industry
Including Customer Service and Sales
Dr. Teena Cahill will present a fun, light hearted, and content rich look at what is needed for success in service related industries. All business is based on connectedness – the ability to form relationships, practice self – care, and use this platform to build personal leadership.
The bottom line of any company determines success. While vision and leadership at the highest levels matter, it is the people on the line, the people working with customers and the public who will ultimately have the greatest influence on the success of the company.
Motivation is fine, but Dr. Teena Cahill prefers employees who are both inspired and educated to understand how to build on their innate resilience to effect great communication, form relationships and build personal leadership for the common good. Employees generally see this program as a "gift" -and the best employers work to let their employees know they are valued. In this fun and content rich program employees are both educated and appreciated.
Learning Points:
- Why Thinking Matters – Cognitive Reframes
- The Myth of Balance
- The Basis of Innate Resilience- Mind/ Body Connection
- Why Exercise Matters
- The Platform for Leadership
- Leadership Dynamics for Personal and Professional Growth
- Skills for Everyday Leadership
- Management Strategies for Positive Staff Development
- The Strength of our Webs – Connections and Wellness
- The Statistics on Happiness at Work and At Home
- Happiness and Productivity
- Happiness Boosters
- The Physical and Emotional Effects of Laughter
- Managing the Workplace – Instant Access
- Why Sleep Matters – The Brain at Work
- Reframing Peak Performance
- The Wisdom of Contribution – Studies on Purpose and Contribution
- Emotional Intelligence and Success
- Relationships and Wellness
- Optimism/Self-Esteem and Happiness
- Effective Communications
- Reframing Dysfunctional
- Gender Differences in Response to Stressors
- Multi-Tasking, the Brain, and Health
- The Chemistry of Our Connections
- The Biology of Hope
- Why Forgiveness Matters
- Appreciation, Gratitude, and Mental Well-Being
- Nature and Contribution – Why Giving Matters
- Courage, Trust, and a Road Map to the Future
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